No matter where, Kudos cares

No matter where, Kudos cares


How we will continue to work with you: supports delivered online, over the
phone, or in the post.
At Kudos Services we pride ourselves on being flexible. Our community of care has delivered essential services for your child or family member where you need them most, at home or
school, or in our office consultation spaces.
Now, to keep everyone safe during the COVID-19 situation, we will continue to provide high
quality supports for you and your child or family member in new ways.
That is why we are launching online and phone supports from Monday 30 March 2020.
Our entire team of therapists are motivated to continue working towards your child’s
individual NDIS goals.

1. What type of service is Kudos offering with these new arrangements?
To begin with we will have a phone conversation with you.
In our initial phone call we will talk you through your options and help you set up, and feel
confident with, a new way of continuing services with Kudos, either through online or
telephone consultations.
Depending upon your preference, we will set up regular meeting requests with you so that
you know at what time you can expect your next appointment. These will either be sent to
your personal email account, or a session schedule will be emailed or posted to you to pin
up on your fridge.
To enhance the quality and engagement in the sessions, we will either provide digital
resources to support your child or family member, or post paper resources to your mailbox.

Online services
If you have access to the internet, we can offer online services. Online services allow you to both hear and see your therapist through video links, and it also allows your therapist to
hear and see you and your child or family member. You can work together with your
therapist in real time, and hold sessions that are as close to normal as possible.

Telephone services
If you do not have access to the internet or would prefer to stick with phone calls, we are
offering regular, structured phone consultations.


2. What do I need to get started?
To enable sessions to begin online or over the phone you will need:

  • A phone, with reliable phone reception and/or
  • A phone, tablet, laptop computer or desktop computer, with reliable internet.
    Most phones, tablets and laptops have an in-built camera

For online services, you will need to download the Microsoft Teams app on your phone or
device. Your therapist will provide you with written step by step instructions and support
you to access the app, and also talk you through the process during our first phone call with you. We will be with you every step of the way.


3. What will the phone or online service look like?
We will work with you to decide what each session looks like. Most sessions will be a mix of
fun activities – designed by your therapist and supported by you – as well as parent/caregiver only discussions. We will regularly review our interactions with you, and your feedback is welcomed to help us improve our service.

You may wish to:

  • Share videos of your child or family member with your therapist before or during a
    session – you can talk about what is observed, and develop strategies together to
    support activities, learning or behaviours.
  • Look at and discuss resources available to support your child or family member at
    home. Your therapist will help you to locate ready-made resources, or develop
    specific tailor-made resources especially designed for your child or family member.
  • Hold a ‘parent only session’ where supports, advice and ideas can be delivered
    directly to you.
  • Discuss other supports that may benefit your child or family member, or yourself,
    during this time.


4. How do I prepare for a session?
Prior to each session your therapist will create a ‘session plan’ so that they are working
towards your child’s goals and working on what is really meaningful to them.

You are encouraged to contribute to building each session plan – send an email to your therapist
with thoughts and ideas, and these will be incorporated.
Some ideas of what you might like to address in a session:

  • Review of current goals and goal setting
  • What has been working really well, and what has been difficult
  • Challenges faced in the last week
  • How to move forward when something feels ‘stuck’
  • Progress towards NDIS goals
  • Development of new goals for a new NDIS plan
  • How to guide my child’s behaviour at a certain time of day (e.g.: bedtime, or
  • How to teach my child or family member …
  • Who can help my child or family member with …
  • Ideas for the coming week
  • Development of home routines
  • How you are going and what support do you need

There might also be some broad concepts to discuss with your therapist, like:

  • How do I keep my child of family member occupied while there are no playgroups,
    extra-curricular activities or other group gatherings to go to?
  • How do I home school my child, if schools are closed?
  • How can we organise space to meet everyone’s needs if the whole family needs to
    be at home?
  • How can I answer my child’s questions about Coronavirus?
  • What are the options for using my NDIS funds in this new situation?

Our therapists can also provide much needed support for you in this time of uncertainty.
You can expect that we will check in with you and your family regularly. We are here to


5. How involved will the therapist be in the sessions?
Some children and young people will love engaging with their therapist aided by technology.
Some children and young people may find connecting through technology less engaging.
Older people may have the same experience, as some will be used to interacting through
technology, and others will find it more challenging.

In these cases, your therapist will coach you as you play and interact with your child or
family member. You will be interacting with your loved one, with your therapist’s real-time
guidance and support.

After all, a person’s family are their most important supports. Building your skills,
confidence, and understanding will lead to better long-term outcomes for your child or
family member.


6. How will these services be charged?
All of these interventions will be charged to your family member’s NDIS plan at the usual
agreed upon rate. Of course, travel will not be charged.

We’re here to help. Your family member’s NDIS plan will be charged for activities that add
value and enable you to continue to access services with us.

Some additional time may be required to develop tailor-made resources for your child or
family member and this, too, will be charged to your NDIS plan.

Our therapists will talk to you about any changes to your service agreements that may be
required, however, our aim is to make this as easy as possible for parents and caregivers.